RETURN POLICY

At Shaundiin Designs, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help!

1. Eligibility for Returns

   • Items must be returned within 10 days of delivery.

   • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

   • Certain items, such as, custom products are not eligible for return.

2. Return Process

   • To initiate a return, please contact our customer support team at Info@shaundiindesigns.com with your order number and reason for the return.

   • Once your return is approved, we will provide detailed instructions for the return process.

3. Refunds

   • Once we receive and inspect your returned item, we will notify you of the status of your refund.

   • Approved refunds will be processed within 5 business days and issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.

4. Return Shipping Costs

   • Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

   • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Exchanges

   • If you wish to exchange an item, please contact us at [info@shaundiindesigns.com]. Exchanges are subject to product availability.

6. Damaged or Defective Items

   • If your item arrives damaged or defective, please contact us within 1 day of delivery with photos and a description of the issue. We will work with you to resolve the problem quickly.

7. Exceptions and Final Sale Items

   • Certain products, such as limited run sales, are not eligible for return or exchange. Final sale items cannot be returned or exchanged.

If you have any questions about our return policy or need further assistance, please reach out to us at info@shaundiindesigns.com. We’re here to help!